| Q. | I have myDNA – who can read it? |
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| Ans. | DNA is recorded in barcode form. This can only be read by a DNA scanner therefore if a card is lost the DNA is unable to be read by any member of the general public. The myDNA card pack includes three (3) cards for the purpose of safekeeping. When you require a card update, simply return a card and the DNA file is retrieved and copied to a new set of cards. DNA is yours for life and will never change. |
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| Q. | Information sent via Australia Post. |
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| Ans. | All completed cards are returned direct to the applicant via Registered Mail. This requires a signature, so please understand that if you are not home the cards will be left at the nearest Post Office for collection and signature. The safety of your information IS important to us. |
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| Q. | Is the information on my Safe Family Card safe? |
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| Ans. | On advice from the Queensland Council of Civil Liberties, Safe Family Cards can be password protected for additional security. Please note that information contained in the card cannot be accessed without the use of the password. Please look after your card and keep in a safe place. |
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| Q. | What about Privacy? |
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| Ans. | We do NOT keep any information about you. For further information on Privacy, please access our Privacy Policy on this website. |
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| Q. | What happens if I lose my card? |
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| Ans. | The In Case of Emergency (ICE) phone number on the front of your card should give the finder an indication of how to contact you to return your card. However, as we do not retain data a new card needs to be processed. |
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| Q. | What is my Password? |
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| Ans. | We urge customers to keep their passwords in a safe place and ensure that at least the I.C.E. ( in case of emergency contact) has your current password at all times. As we dont retain ANY information unless requested we regret we can NOT help in this instance. |
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